New Account Registration & Linking
Whether you’re a healthcare professional or a consumer, you do not have to be an existing customer to register an online account and place orders.
Ordering Account vs. Online Account
Ordering Accounts: Ordering accounts establish customer pricing, ordering terms, and billing information. If you receive special pricing and credit terms, these accounts can only be set up directly with Customer Service by phone.
If special pricing and terms do not apply, an ordering account will be created when your first order is received.
Online accounts: Registered accounts created online directly by website users. You do not have to be an existing customer to register an online account. In order for an online account to reflect any special pricing and terms of an already established ordering account, it must be Linked using a customer number and correct billing information.
Most problems will be indicated by an “error message” during the registration process. If an irresolvable error prevents registration, please contact Site Support.
Invalid Addresses:We utilize address validation to verify deliverable locations. If you encounter an invalid address error, please confirm the address. If this error cannot be resolved, please contact Customer Service.
Your Account Number
New Patterson Medical customers will be assigned an account number upon order receipt. If you’re an existing customer, and do not know your account number, it can be found on an invoice or you may contact Customer Service.
Important Note: As of July 28, 2008, all existing account numbers will be re-assigned new 9-digit customer numbers which can be obtained by contacting Customer Service.
What is Linking?
Linking is the process of connecting a registered Online Account with an Ordering Account. Linking allows customers to order online with specific pricing and terms of an established ordering account (if applicable).
Linking Your Account
Linking can be achieved three ways:
1. Registration - During online registration, an existing customer can provide an account number. If both the account number and billing information match the Ordering Account on file, a link will automatically be established.
2. My Account –If you’ve already registered an online account, you can Link at any time in the My Account section of the site using an account number.
3. First Order –If you’re an existing customer who has not Linked but placed an online order, Customer Service will establish the link for you upon order receipt.
The most common linking problems are related to account number, billing address, or both. You can verify these by checking a recent invoice or you may contact Customer Service.